written by PC Plastic Fuzz from The Plastic Fuzz
There are many ups and downs working for the police. More so from my experiences as a PCSO, because, well, I’ve been a PCSO for ages and a PC for only a few months. I remember this
one occasion where a random man observed me dealing with a group of little trouble makers and then explaining how well he thought I did and thanked me on behalf of the general public. That really lifted me up, it must be said.
More recently a letter was sent to my Chief Inspector. This letter was noted by him then sent down the chain until it turned up in my in-tray, with an accompanying email from my sergeant, saying well done. The letter was written by the manager of local Sainsbury’s supermarket who was stood outside of the supermarket, just by the cash-point, smoking a cigarette when I happened to be walking past and noticed a group of street drinkers sat on one of his benches. They were being rowdy and portraying the usual drunken idiocy that goes with warm weather and alcoholism.
I stopped and took details from the group. Some started to try and undermine me in front of the others, some making fun of the role (PCSO) and others simply wanted to carry on drinking and for me to piss off.
I managed to calm them down, offer them advice on rough sleeping teams in the city, support groups etc. Then I took their alcohol and moved them on, with a warning about this area as a no-go area from now on. Over the next week I made sure that area was on my beat patrol plan, meaning I check on it every day to make sure no-one is there being naughty. After a few days they got pissed off that I kept hassling them and found somewhere else to drink.
The manager of the supermarket wrote a letter to my boss explaining how well he thought I dealt with the situation. Even being outnumbered and dealing with very difficult, drunken people who clearly know exactly what to say to the police and how far they can push it. He said that the problem which had been ongoing for some time had completely stopped and this had relieved many of his staff and customers. Although there were distinct undertones in the letter that kind of went, “It was surprising how well he dealt with these people, especially being a PCSO”. They are my words, but that was the gist. All in all, the letter really lifted me up. The following week I have to say I did go out on patrol with my head held high. It’s nice to get a thank you letter. It’s not why we do the job, but it makes an otherwise difficult job a little easier, with a little more meaning and direction.
My first sergeant once told me that she gets a good idea of how hard I’m working out there by the number of thank you letters and complaints I get. The more of each, the better and harder I must be working. There is actually some logic to that.
The original post can be found http://policecommunitysupportofficer.blogspot.com/2008/12/thank-you-letters.html