written by Posse Galore from Travails across Safer Neighbour hoods
As a child my favourite reading material was a comic called ‘The Victor’, and it probably still would be if I could find it anywhere except EBay. For years I thought it was the full colour cover tales of heroism that had shaped my attitudes and career choices, but I now realize it was actually one of the inside stories that has counted in the long term . . . . . in difficult circumstances I find myself asking “What would Alf Tupper, Tough of The Track, do?”To which the answer is no, not welding, but invariably THE RIGHT THING.
Scanning messages looking for the type of incident my team is interested in, something that we aren’t caught my eye – ‘theft of plant pots’.
Call Handler had done an excellent job, doing everything she could to bump up the priority . . . . message text stated the victim was ‘elderly’, ‘vulnerable’ and ‘upset’ and required a personal visit. So far so good.
And of course the new Police Pledge, advertised on bus stops and mail shots up and down the land, states “If you are vulnerable or upset (we) aim to be with you within 60 minutes.”
However, checking the duty sheet I could see that the local Safer Neighbourhood Team would not become aware of the message, let alone be able to do anything about it, until 14:00 the next day at the earliest . . . .
WWATTOTTD?
I rang the lady.
“Good morning Mrs xxxxx, this is Sandford Police. I’m ringing about the problem you had last night.”
“Yes dear, they promised me someone would call.” A promise made that we shall only keep because of a fluke and because it’s on my way home. A pledge made with no process, structure or organization to link it to the people responsible for honouring it.
I arrange an appointment with the lady for that evening, letting her know that I would not be in uniform (Asda £29 suit would have been too much detail) but would have a warrant card that she should check. I update the message with the appointment and visit her as arranged in my own time, travelling in the every-time-I-hit-5000-rpm-a-polar-bear-dies-mid-life-crisis-mobile. I drink tea, eat custard creams, reassure her and give home security advice. I leave a much happier lady than when I arrived.
‘Only’ plant pots, but stolen from an enclosed rear garden whilst the lady was at home alone, making her feel very vulnerable.
It was what the Duke of Wellington would have called a near run thing, that difference between one little old lady satisfied with the service she got from the Police, well, Service, and the alternative – yet another negative personal experience to reinforce the horror stories in the media.
Perhaps Alf Tupper would have welded up a surprise pergola for her, and probably punched out the lowlifes who stole her plant pots, but I think I did enough to share his fish and chips.
(Pledge - noun: a binding commitment to do or give or refrain from something).
The original post can be found http://prolege.blogspot.com/2009/06/legend-in-my-own-time.html



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